Frequently Asked Questions
Frequently Asked Questions
What's on your mind? Here are the answers to your most pressing questions. If you can't find what you're looking for, please get in touch.
Don't forget: Please don't include credit card details in any of your messages.
WHAT HAPPENS NEXT?
I picked up a parking ticket or traffic violation on my hire car. How does this get paid?
Remember to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
EXTRA CHARGES
When will you charge me an extra day?
You should always review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
HOW CAN WE HELP?
Do you sell your ex-rental cars to the public?
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
WEBSITE
Why does the additional driver appear as a cost on the website even though it’s sometimes a free benefit?
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
What are the advantages of having an online account?
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
AVIS PREFERRED BENEFITS
What are the benefits of the Avis Preferred loyalty programme?
Austria, Belgium, Czech Republic, Denmark, Finland, France (excl. Corsica), Germany, Great Britain, Greece, Iceland, Ireland, Italy (excl. Sardinia), Luxembourg, the Netherlands, Norway, Poland, Portugal, South Africa, Sweden, Switzerland and Turkey.
To receive your vouchers, you must be opted in to receive our emails.
Rent five times and spend €1,000 that year to qualify for Avis Preferred Plus, with complimentary single car upgrades and free additional driver.
Rent 10 times and spend €2,000 that year to receive single guaranteed upgrades, double upgrades on weekends, a free additional driver and guaranteed car (for bookings at least 48 hours in advance). Now you are an Avis President’s Club member.
You can earn rentals and spend on a global level.
Benefits for all tiers are available in Austria, Belgium, Czech Republic, France (excluding Corsica), Germany, Great Britain, Italy (excluding Sardinia), Luxembourg, the Netherlands, Portugal, Spain and Switzerland.
Discover and join Avis Preferred
Are any Avis Preferred benefits available with other organisations or partners?
Discover and join Avis Preferred
YOUR AVIS PREFERRED ACCOUNT
How can I update my Avis Preferred profile?
It’s easy to manage and update your details online. Simply log in to your online account from our home page and on the right hand side, you will see the ‘Edit your details’ section. Navigate through to the relevant sections and once done, click ‘Update’.
If you have an Avis Preferred account however are yet to create an online account, please visit the ‘Your Account’ section of our website. From here you can click ‘Create Password’ then ‘I already have an account’ and follow the instructions.
Should you require further assistance, please email uk.avispreferred@abg.com.
Discover and join Avis Preferred
I didn’t receive an upgrade even though my Avis Preferred status says I should get one. Why?
If you are a member of Avis President's Club we guarantee an upgrade at airports and railway locations. If you didn't get the upgrade, email avispreferred-service@avis.co.uk or submit a response in your online account and we will make sure you receive compensation.
If you are a member of Avis President's Club and rented at a city centre location, the upgrade is subject to availability. If you already requested these extras, our customer service team can refund this cost.
Planned a trip? Start your journey.
Already planned a trip? Check your booking.
Why do I need a valid credit card to join Avis Preferred?
Planning a trip? Start your journey.
Already planned your booking? Check your booking.