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Welcome to fee-free flexible bookings. Full cash refunds. No vouchers.
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Welcome to Avis
Welcome to car hire on your terms
At this time when the news is still dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to help ensure your safety, as well as the flexibility of your rental bookings.
To help protect you and our employees we introduced the Avis Safety Pledge. This includes new rigorous cleaning standards of every vehicle between every rental. Extra attention is paid to the places people frequently touch, such as steering wheels and door handles.
Register for QuickPass and save yourself time at the counter when you pick up your rental. It's super quick and easy to register. You can do this anytime you choose, right up until your rental collection time.
We've finessed our Avis Inclusive rental cover package, meaning no surprises when you're on the road.
And we've ripped up our legacy cancellation policies, meaning full cash refunds on all bookings that you have to cancel – no matter what the reason.
You can find our FAQs on Coronavirus and car rental rules here.
Are all your rental stations still open?
Recent government measures may have led to us closing some of our rental stations. In the unlikely event a rental station closes during your booking, you will be contacted by the team to make suitable arrangements.
An update on our UK rental stations
Can I cancel a new or existing booking for free?
Yes. Should you need to cancel a booking, your refund will be processed in full immediately and should reach your account within 5 working days.
Our flexible cancellation policy breaks down like this:
- Free cancellation/full refunds on Pay Online (prepay) bookings up to 48 hours before the day your rental was due to begin
- You can cancel Pay on Collection (pay later) bookings up to the time your rental was due to begin
- If you have to cancel less than 48 hours before the day your rental was due to start, you'll receive a full refund minus the lower of i) 2 days of your booking, or ii) a fixed fee depending on the country you booked in (£60, €65, CHF76).
- No refund is provided in the case of no-shows and a fee may apply.
Car hire on your terms. Here’s what to expect:
- Fully flexible
Enjoy fee-free flexible booking with full cash refunds and no vouchers.
- Fully flexible
- Savings on coverage
When you choose Avis Inclusive you can experience total peace of mind with no extras or surprises. Pay one upfront price for free Roadside Assistance Plus and 25% discount on comprehensive zero-excess cover.
- Savings on coverage
- Loyalty benefits
Join our free loyalty programme Avis Preferred, and benefit from priority service, discounts and more.
- Loyalty benefits
- Safety first
From our well-maintained fleet to protecting your data, we take safety seriously. That means before each rental our vehicles are safety checked and cleaned in line with hygiene protocols.
- Safety first
- Faster collection
Save time at the counter by registering your details in advance with our simple and free QuickPass. You could be on the road sooner than you think.
- Faster collection
- VIP treatment
Get priority counter service on collection with Avis Preferred. At our larger locations you can use our Avis app to go straight to your car where the keys will be waiting for you.
- VIP treatment